Gweru Residents and Ratepayers Association (GRRA) is mandated to Involve residents in the budgeting process. By openly inviting residents to participate in the budgeting process, policy-makers can improve their cooperation from the electorate when introducing crucial policy and reducing litigation costs. Moreover, our Association enables policy-makers with a preview of how the public might react to more controversial budget choices and protect them from the backlash that invariably results from unpopular decisions. Our citizen participation processes are both educative about the important policy decisions and empower diverse stakeholder groups in our respective 19 wards without the funds necessary to put pressure on policy-makers through lobbying. It is possible that through the participation of a diverse cross-section of the population, service delivery itself might improve when local knowledge and expertise are incorporated into the decisions professional bureaucrats and politicians make. However, all this is possible when there is effective and inclusive communication. Communication is a powerful tool for networking and development. It cultivates trust among people in their own communities. Communication helps express the reality and strength of social inclusion. When people communicate effectively, unity of purpose is forged and the feeling of social inclusion is realized, enhanced and sustained. Our Association offers residents a sense of empowerment by advocating and lobbying for health and training, participatory governance, safe environment, social inclusion and appreciation. Our vision, mission and core values are in line with the supreme law of the country. Section 14 of the Zimbabwe Constitution Amendment (No. 20) Sub-section (1) of 2013, states that all institutions and agencies of government at every level must endeavour to facilitate and take appropriate measures to empower through appropriate, transparent, fair and just affirmative action for marginalized persons, groups and communities in Zimbabwe. Section 9 recognises good governance as another pillar of the welfare of its citizens.